Corporate

With Telephone systems capable of Voice over IP or VOIP (telephone calls made FOC using the internet) between sites there has never been a better time to take advantage of this technology. With a bit of clever programming calls between sites can be made as simply as an internal call. The system can take advantage of the free calls to save large amounts of money between sites.

Call Centers become much simpler when you can have a large fluid workforce working from home or branch offices, all answering calls from a group that can be made to ring anywhere. Staff can log in and out of the group as their time permits, being tracked to automatically log their hours. Users could be part time to take advantage of school hours or term time. The calls can be routed around the country via VOIP completely transparent to the caller. All the user needs is a broadband internet connection. Indeed users could be all over the world, routing calls to take advantage of skill sets or languages.

All of our telephone systems can be used with Call Management software that can be used to keep an eye on staff telephony performance, call costs, line usage and call statistics like time to answer. They can also drive the displays you commonly see in call centres stating calls waiting and average wait.

With Wide Area data Networks (WAN’s), hotels have been making use of this technology for a while now. Any operator could book a room in any hotel they don’t need to be located there. This makes much more efficient use of employee’s time, especially during quiet periods of the day.

Contact us for an update on how technology can help you or
See our Broadband Services or Case Studies for more details.